Hi, my name is
TURNING COMPLEXITY INTO CLARITY
Bridging technology and people through data driven support operations, team coaching, and process optimization for global SaaS platforms.
📍 Based in Turkey · Open to Remote
Open to work
I'm a results driven Customer Success and Operations professional with over 5 years of experience. I specialize in bridging customer needs with operational efficiency in high volume SaaS environments.
At ModSquad, I've worked with global user bases and multilingual teams, developing a keen eye for spotting patterns in customer feedback and translating them into actionable improvements.
I believe great customer experience is built on solid processes, data driven decisions, and empowered teams.
Jan 2025 – Present
ModSquad | Remote
Leading cross functional initiatives to improve customer support operations and team performance.
Nov 2022 – Jan 2025
ModSquad | Remote
Led multilingual advisor teams while maintaining quality standards and driving operational efficiency.
Aug 2021 – Nov 2022
ModSquad | Remote
Provided high quality customer support for global SaaS platforms while developing operational expertise.
2014 – Present
Upwork, ProZ, Crowdin, Smartcat | Remote
Provided translation, transcreation, and interpretation services for the EN↔TR language pair.
AI & AUTOMATION
TICKETING & SUPPORT
QUEUE & OPERATIONS
ANALYTICS & REPORTING
PROJECT & WORKFLOW
TRANSLATION & LOCALIZATION
LANGUAGES
PLATFORMS I WORK WITH
Don't hesitate to reach out for new projects, creative ideas, or collaboration opportunities. I'll get back to you as soon as possible.
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